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Keywords: New service development effectiveness
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Journal Articles
International Journal of Productivity and Performance Management (2025) 74 (3): 889–914.
Published: 18 September 2024
... 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Customer participation New service development effectiveness Customer empowerment Customer satisfaction In recent decades, the services sector has risen to prominence and economists...
