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1-2 of 2
Keywords: Perceived trust
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Journal Articles
Seal the deal: unleashing the magnitude of online reviews, website quality and trust for seamless hotel reservations
Available to Purchase
International Journal of Productivity and Performance Management (2025) 74 (4): 1125–1155.
Published: 06 September 2024
...' perceived trust, magnifying their inclination to book a hotel online. Website convenience quotient and trust partially mediate the association between the constructs. In addition, the linkage between perceived trust and OHBI is strengthened by promotional offers but weakened by perceived risk. Research...
Journal Articles
Augmenting bank service quality dimensions: moderation of perceived trust and perceived risk
Available to Purchase
International Journal of Productivity and Performance Management (2023) 72 (2): 469–490.
Published: 15 July 2021
... significantly escalate customer satisfaction, which further markedly accentuates customer loyalty. However, tangibility was the only dimension bearing an insignificant relationship. In addition, both perceived trust and perceived risk significantly moderate the association between customer satisfaction...
