...Sumesh P. Soman; Bino Paul; Unmesh Patnaik; Kamal Kumar Murari Purpose This article explores the transformative impact of digital platforms on micro and small enterprises (MSEs), emphasizing their role in enhancing performance, shaping the future of work (FoW) and contributing to sustainability...

... improvement, enhanced work performance and improved customer value (experience). Practical implications This research offers a conceptual model which was empirically validated in a HEI to illustrate the association of digital transformation and lean thinking principles. Our findings can be leveraged...

...Anil Gurjar; Anupam Ghosh Purpose This study aims to assess and validate the “integrated entropy-additive ratio assessment” (IEARAS) method and demonstrate its robustness in evaluating healthcare system performance. The Charnes, Cooper and Rhodes (CCR) and slacks-based measure (SBM) models used...

...Jailson dos Santos Silva; Marina Bouzon; Ricardo Chalmeta Purpose The digital sustainable maturity (DSM) is an important component of organizational performance. However, it is a scarce concept and lacks measurement models. Hence, this article aims to develop and validate a conceptual model...

...Neha Chandra; Supran Kumar Sharma; Rohit Kumar Singh Purpose The study focuses on determining the influential role of firm’s age on intellectual capital (I-Cap) efficiency of firms and analyzing the moderating role of firm performance on the relationship between firm’s age and the I-Cap efficiency...

...Seema Gupta; S. Sushil; Khushboo Gulati Purpose The study intends to evaluate first the performance of Indian institutions ranked in the National Institutional Ranking Framework 2019. Second, it compares the performance of Indian institutions with international rankings. Third, it spotlights...

...Manpreet Kaur; Swati Mehta Purpose This study examines the impact of doing, using and interacting (DUI) and science, technology and innovation (STI) learning mechanisms on firm performance, investigating their influence on financial performance through innovative performance in machine tools...

...Karthik Padamata; Rama Devi Vangapandu Purpose In the process of providing quality healthcare services, identifying the important healthcare attributes and their operational performance is crucial in the healthcare industry. Highlighting this, the authors have aimed to find the importance...

... of workforce agility on empowering leadership behavior and employee performance dimensions (task performance, contextual performance and counterproductive work behavior). Design/methodology/approach We collected data from 236 employees using reliable, validated scales and conducted various statistical...

... Emerald Publishing Limited Licensed re-use rights only Barriers DEMATEL Design thinking Innovation Performance In the recent years, the design thinking approach (DTA) has been widely accepted as the driver of innovation and creativity by organizations in response to the customers...

... collaboration (ADC) and the overall performance of supply chains in consortium blockchains Design/methodology/approach A quantitative research approach was employed to collect data from a representative sample of blockchain organisations affiliated with e-commerce consortium blockchains worldwide...

.... The implications for productivity and performance management of hybrid practices are currently not well understood. Design/methodology/approach Within this Reflective Practice work, we apply a dual-theoretic lens to a new Ways of Working tool and adopt a mixed methods approach. First scoping interviews were...

...Marzena Stor Purpose The main goal of the article is to determine the mediating role of HRM outcomes in the relationships between staffing the organization and company performance results and to establish whether there are any identifiable regularity in this scope in the pre-pandemic and pandemic...

... and the necessity for employee skill upgrading. This study examined the factors that influenced organisational performance in Indian SMEs, particularly in the context of the digital transformations that were brought about by the pandemic. Design/methodology/approach The study employed a cross-sectional design...

... organizations. Practical implications R&D managers can use this ROCI scale to measure, monitor and improve the innovation-oriented resource orchestration capabilities of their R&D teams and help them improve their innovation performance. Originality/value This research contributes to the extant...

... Abandonment Adoption Barriers Benefits Cancellation Certification Decertification Implementation Internalisation ISO 9000 Life cycle Certification maintenance Matrix Motivations Obstacles Performance Quality Recertification Renewal Revocation Strategy Every organisation...

...Maria Elisabete Duarte Neves; Sofia Reis; Pedro Reis; António Gomes Dias Purpose This paper aims to analyze the impact of the adoption of ISO 14001 and ISO 9001 on the performance of Portuguese companies. The sample includes the companies listed on Euronext Lisbon, with economic, financial...

...Istiqomah Nur Latifah; Agus Achmad Suhendra; Ilma Mufidah Purpose This study aimed to discover the factors affecting employee performance by testing the relationship of change management, job satisfaction, organizational commitment and leadership style on employee performance in Indonesian sharia...

...Dimitrios Kafetzopoulos; Spiridoula Margariti; Chrysostomos Stylios; Eleni Arvaniti; Panagiotis Kafetzopoulos Purpose The objective of this study is to improve the food supply chain performance taking into consideration the fundamental concepts of traceability by combining the current frameworks...

...Joana Coimbra; Teresa Proença Purpose This study intends to understand if managerial coaching, a sustainable competitive strategy, has an impact on sales performance, through customer and results orientation of the salesforce. It also aims to investigate whether pressure for results, one...