... be a suitable approach for the balanced growth of all aspects of the firm in planning and developing sustainable tourism and helps firms in setting the right and logical goals. Sustainable tourism Service quality gap Service supply chain maturity Importance–performance analysis Performance assessment...

...Poliana Martins; Edson Pinheiro de Lima; Sandro César Bortoluzzi; Sergio E. Gouvea da Costa Purpose In this study, the performance assessment of credit unions is developed, seeking to demonstrate how the content of their operations strategy is present in the structuring of unique models...

... was developed by sum. Findings As a result, the framework presents a cyclic format, encompassing the strategy, goal, modules, indicators, actions and evaluation of the performance assessment method, using a spiral format, and assigning the time variable. Research limitations/implications This research...

... to organizations to embed a forward‐looking capability into their operations. © Emerald Group Publishing Limited 2012 Performance assessment Prediction Performance targeting Neural network Performance appraisal Performance measures The evaluation of performance has been an area of concern...