...William Payne The concept of enterprise resource planning (ERP) has resulted in very large and very expensive software systems which often fail to deliver the much‐hyped benefits. This paper looks at the reasons for such failure and points to developments in ERP systems which might mean...

...Roberto Antonio Martins; Jose Carlos de Toledo The paper proposes a framework to help quality practitioners involved with the task of quality planning. The proposed framework utilises both external and internal information (such as a market diagnosis and the organization’s strategic plans) which...

...Christopher Meyer; Stan Davis Keywords Organizational change, Knowledge workers, Planning The thesis behind this book is that everything is a blur because of three important factors: 1. Connectivity. Everything and everybody are becoming more and more interconnected, so...

...Frank Kerns Outlines the evolution of facilities design to the point where it is capable of supporting an organisation’s strategic content. Explains the key principles of strategic facility planning (SFP) and details the key stages of the design process. Outlines seven steps including elements...

... workforce, augmenting it by temporary workers during busy periods; and to reduce workdays and pay during slow periods. Looks at novel ways in which some businesses are addressing the seasonal manpower problem. © MCB UP Limited 1998 Annualized hours Demand management Employees Planning...

... guidelines for conducting a negotiation. © MCB UP Limited 1998 Negotiating Planning Skills It is important to prepare by thinking about the basic assumptions that are being made by both parties when entering the negotiations. For example, it is normally assumed that both parties wish...

...Ken Gregson Considers the value of work measurement. Examines the process of management and identifies the tasks carried out in that process. Provides examples that each illustrate one facet of the planning process that can be improved through the use of work measurement. Claims that decision...