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Keywords: Principles
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Journal Articles
After 20 years, what has remained of TQM?
Available to PurchaseLis Lisboa Bernardino, Francisco Teixeira, Abel Ribeiro de Jesus, Ava Barbosa, Maurício Lordelo, Herman Augusto Lepikson
International Journal of Productivity and Performance Management (2016) 65 (3): 378–400.
Published: 07 March 2016
... the transcendence of disseminated aspects of TQM. Findings – The results revealed 19 percent disuse of TQM practices, 28 percent disuse of TQM tools and 57 percent disuse of TQM methodologies. However, the principles of TQM showed an average use of 96 percent, i.e. the predominant management philosophy...
