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Keywords: Proactive service performance
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Journal Articles
Thu-Hang Hoang, Trang T.M. Nguyen, Trang Bui, An Duong Thi Binh, Huy Quang Truong, Muhammad Salman Asif
International Journal of Productivity and Performance Management (2025) 74 (11): 46–67.
Published: 07 May 2025
.... Focusing on frontline service workers, the research explores the mechanism that fosters ambidextrous behavior, aiming to enhance proactive service performance (PSP) and address layoff concerns in today’s volatile economy. Design/methodology/approach Drawing on the Career Construction Model...
Includes: Supplementary data
Journal Articles
Power outage and proactive service performance: the role of patient incivility and job stress
Available to Purchase
International Journal of Productivity and Performance Management (2022) 71 (7): 2680–2703.
Published: 16 March 2021
...Raheel Yasin; Ghulam Jan Purpose Drawing from transactional stress and conservation of resource theories, this study untangles the relationship between power outage, patient incivility, job stress and proactive service performance. Further, this study also explores the mediating role of patient...
