...Philipp Loacker; Siegfried Pöchtrager; Christian Fikar; Wolfgang Grenzfurtner Purpose The purpose of this study is to present a methodical procedure on how to prepare event logs and analyse them through process mining, statistics and visualisations. The aim is to derive roots and patterns...

... chain store, was performed. Findings The superiority of the proposed framework results is demonstrated in comparison to applying the process mining solely; principal component analysis was identified as an efficient link between process mining and data envelopment analysis. Also, based on the final...