... is that an improvement in the two indicators results in higher profits for the company. However, one needs to be cautious because not all actions induced by output‐based incentive schemes are necessarily beneficial. Given that most employees' jobs involve multiple tasks, incentive schemes based on specific indicators...

...Mohamed M. Mostafa Purpose The purpose of this paper is to examine the link between efficiency and profitability in the US specialty retailers and food consumer stores using cross‐sectional data for the year 2007. Design/methodology/approach This study uses a non‐parametric data envelopment...

... causality is related to lagging between periods for financial performance and CSR. Based upon previous empirical studies, this study conducts the analysis based on the assumption that there may be a relationship between firm size, profitability, risk level and CSR. Findings In doing this analysis...

.... Be they major network carriers or growing low cost carriers, potential opportunities are identified for improved operational profitability, while maintaining and enhancing customer service. The use of process analysis can provide insights into the inefficiencies which exist within current processes and place...

...‐profit chain and presents an analogous model, which reflects the essential differences of public sector organizations. Findings It was found that there is a direct link between the achievement of the organizational goal and the organization's ethics and values. This indicates that goal achievement...

...S.A. Oke Purpose The paper presents a mathematical model that measures the profitability of the maintenance system based on the traditional accounting definition of profitability. There is currently a dire need for an article presenting a scientific‐based framework for practitioners in maintenance...

... literature from the past 30 years (of both an academic and a practical nature). Findings Clarifies the meaning of five terms (productivity, performance, profitability, efficiency, effectiveness) and shows how they are inter‐related. Research limitations/implications The creation of a common grammar...

...Stefan Tangen Performance measures are often used to increase the competitiveness and profitability of manufacturing companies through the support and encouragement of productivity improvements. This paper reviews the most frequently used performance measures to identify their strengths...

... © MCB UP Limited 1999 --> Customer satisfaction Customer service Profit Service industries Media news The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value James L. Heskett, W. Earl Sasser and Leonard...