...Abdulnasser Alkaabi; Fauzia Jabeen; Anand Dwivedi; Saju Jose Purpose To investigate the complexities and benefits of artificial intelligence (AI) to ensure its proper adoption in the service industry, especially among front-line employees. The study explores public sector employees' perceptions...

... at exploring the most used methodologies, orientations and directions of the technical approaches, and discovering the most frequently used input, output and environmental variables. Higher education institution PRISMA Efficiency Public sector Systematic literature review Flowchart...

... 10 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Human resource management practices Self-efficacy Talent turnover Work engagement Public sector United Arab Emirates In November 2021, the US Bureau of Labor Statistics...

... area related to the public sector. Alberto Sardi is the corresponding author and can be contacted at: alberto.sardi@unito.it 22 10 2021 15 12 2021 06 02 2022 01 03 2022 04 03 2022 Performance measurement Performance management Public sector Not-for-profit...

... institutions to make further improvements in order to achieve pre-determined objectives. Measurement of organisational performance in the public sector can focus on the performance of an organisation, a department, employee, processes to provide a service among other areas (Langley, 2007). According...

... in the UAE public sector to successfully stimulate ECB. Design/methodology/approach Through a systematic literature review, this study identified 21 determinants at four different levels and subsequently utilized the analytic hierarchical process (AHP) to map their relative importance. Data were attained...

... This quantitative research was conducted among 396 front-line employees in six public sector organizations in Sri Lanka. A survey method was employed to collect the data. Findings It was found that psychological capital partially mediates the relationship between authentic leadership and OCB. In other words...

.... The research method is explained in Section 4 and the findings and discussion are provided in Section 5 , followed by the conclusions of the paper. Performance management Performance measurement Public sector Horizontal and vertical loose coupling Malaysia Case study the Malaysian...

... a single case study which was deployed within a wider change programme and is supported by wider literature but is used as a vehicle for informing strategic considerations within an organisation. Originality/value This case study is drawn from policing services in the public sector which alone...

...Max Moullin Purpose The Public Sector Scorecard (PSS) is an integrated performance management framework incorporating strategy mapping, service improvement, and measurement and evaluation. It adapts and extends the balanced scorecard to suit the culture and values of the public and voluntary...

...Jiju Antony; Bryan Rodgers; E.V. Gijo Purpose The purpose of this paper is to demonstrate the widespread but fragmented application of Lean Six Sigma within the UK public sector, providing the context of some of the challenges faced within the sector as well as some of the successful applications...

... satisfaction. It was concluded that under perception of red tape, PSM can have possible negative effect on work satisfaction. Research limitations/implications – By highlighting the effect of red tape on satisfaction it can help public sector organizations in trying to crowd out the negative factors...

... study. © Emerald Group Publishing Limited 2013 Performance measurement Impacts Welfare services Public sector Performance measures Public sector organizations Welfare Existing research highlights the need for the welfare service sector to measure the impacts of their services...

... that exist between the two service sectors, the authors seek to address the recent structural changes in the public service sector that aim to adopt best practices taken from the private into the public sector. The purpose of this paper is to elaborate on the important differences in public and private...

... is equally applicable to public sector organisations and in particular HEIs. Although lean has been adopted by a few HEIs in the UK and abroad, very few HEIs have adopted the integrated LSS approach for waste reduction and variability reduction, which leads to superior performance and enhanced student...

... generic lessons about the success and failure of innovation projects within the public sector. This paper explains the aims of the initiative, the workings of the fund, and identifies the broad lessons learned so far for innovation, sustainability and dissemination/rollout of successful projects. © MCB...

...Mike Bolton Expectations of public sector organisations have changed. The public increasingly expects them to have private sector performance focus but public sector accountability. Discusses the particular issues of establishing performance measures (and a performance‐related culture...

... --> Purchasing Performance Public sector Private sector Best Practice Procurement: Public and Private Sector Perspectives Edited by Andrew Erridge, Ruth Fee and John McIlroyGower (in association with the International Purchasing and Supply Education and Research Association)ISBN 0 566...

... Strategy in the Public Sector: A Guide to Effective Change Management Paul JoyceJohn WileyISBN 0 471 89525 3£22.50 Keywords: Strategy, Public sector, Organizational change The public sector is under pressure – to adopt the best practices of the private sector...

... 2000 --> Information systems Project management Costs Public sector Making the most of the method Keywords: Information systems, Project management, Costs, Public sector How can organisations balance the increasing demand for Information Systems against the reality...