...Abdulnasser Alkaabi; Fauzia Jabeen; Anand Dwivedi; Saju Jose Purpose To investigate the complexities and benefits of artificial intelligence (AI) to ensure its proper adoption in the service industry, especially among front-line employees. The study explores public sector employees' perceptions...

... rights only Higher education institution PRISMA Efficiency Public sector Systematic literature review Flowchart Performance measurement in the public sector has gained growing attention over the years by researchers and practitioners (Arnaboldi and Azzone, 2010 ; Modell, 2022...

... practices Self-efficacy Talent turnover Work engagement Public sector United Arab Emirates Retaining capable and skilled employees has been a topic of discussion among scholars and practitioners for years, due to their significant contribution to an organization's qualitative and quantitative...

..., such as balanced scorecard (Bracci et al., 2017 ; Carmona and Grönlund, 2003 ; Garengo and Sardi, 2021 ; Munik et al., 2021 ; Toor and Ogunlana, 2010 ; Yuan et al., 2010); however, the specific needs of the public sector are different from those of the private sector (Beer...

...) point to poverty, a massive social divide and economic inequity as endemic in countries such as South Africa. Adamolekun (2005) ascribes the root cause of Africa's weak economic performance to the failure of public institutions. Reform discussions on the performance of the African public sector...

... in the UAE public sector to successfully stimulate ECB. Design/methodology/approach Through a systematic literature review, this study identified 21 determinants at four different levels and subsequently utilized the analytic hierarchical process (AHP) to map their relative importance. Data were attained...

... This quantitative research was conducted among 396 front-line employees in six public sector organizations in Sri Lanka. A survey method was employed to collect the data. Findings It was found that psychological capital partially mediates the relationship between authentic leadership and OCB. In other words...

... on the technical and instrumental issues involved in devising a performance measurement system, institutional studies suggest that social and political issues are also involved in the activities of managing and measuring public sector performance (Chang, 2006 ; Chan, 2004 ; Modell, 2009 , 2012 ; Norhayati...

... a single case study which was deployed within a wider change programme and is supported by wider literature but is used as a vehicle for informing strategic considerations within an organisation. Originality/value This case study is drawn from policing services in the public sector which alone...

...Max Moullin Purpose The Public Sector Scorecard (PSS) is an integrated performance management framework incorporating strategy mapping, service improvement, and measurement and evaluation. It adapts and extends the balanced scorecard to suit the culture and values of the public and voluntary...

...Jiju Antony; Bryan Rodgers; E.V. Gijo Purpose The purpose of this paper is to demonstrate the widespread but fragmented application of Lean Six Sigma within the UK public sector, providing the context of some of the challenges faced within the sector as well as some of the successful applications...

... satisfaction. It was concluded that under perception of red tape, PSM can have possible negative effect on work satisfaction. Research limitations/implications – By highlighting the effect of red tape on satisfaction it can help public sector organizations in trying to crowd out the negative factors...

... measurement Impacts Welfare services Public sector Performance measures Public sector organizations Welfare Welfare services aim at satisfying customer needs for health care, social services and education. Because welfare services are mainly financed by public funds, the main challenge regarding...

... that exist between the two service sectors, the authors seek to address the recent structural changes in the public service sector that aim to adopt best practices taken from the private into the public sector. The purpose of this paper is to elaborate on the important differences in public and private...

... is equally applicable to public sector organisations and in particular HEIs. Although lean has been adopted by a few HEIs in the UK and abroad, very few HEIs have adopted the integrated LSS approach for waste reduction and variability reduction, which leads to superior performance and enhanced student...

... generic lessons about the success and failure of innovation projects within the public sector. This paper explains the aims of the initiative, the workings of the fund, and identifies the broad lessons learned so far for innovation, sustainability and dissemination/rollout of successful projects...

...Mike Bolton Expectations of public sector organisations have changed. The public increasingly expects them to have private sector performance focus but public sector accountability. Discusses the particular issues of establishing performance measures (and a performance‐related culture...

... © MCB UP Limited 2001 --> Purchasing Performance Public sector Private sector Best Practice Procurement: Public and Private Sector Perspectives Edited by Andrew Erridge, Ruth Fee and John McIlroyGower (in association with the International Purchasing...

... © MCB UP Limited 2001 --> Strategy Public sector Organizational change Strategy in the Public Sector: A Guide to Effective Change Management Paul JoyceJohn WileyISBN 0 471 89525 3£22.50 Keywords: Strategy, Public sector, Organizational change...

... Information systems Project management Costs Public sector Making the most of the method Keywords: Information systems, Project management, Costs, Public sector How can organisations balance the increasing demand for Information Systems against the reality of resource...