... Quality assurance Telecom Customer service Customer service management Business organizations continue to be involved in Lean and Six Sigma implementation to improve their operations. Real life industrial case studies providing detailed implementations of Lean Six Sigma using define, measure...

...Katerina D. Gotzamani Purpose To exploit the main implications of the revised series of quality assurance standards ISO 9000:2000 for the certified organisations. The paper aims to identify the anticipated benefits of the changes in the series, as well as the main barriers and pitfalls that may...

...Naceur Jabnoun While quality has been widely accepted as essential in today’s global competition, limited work has been conducted on the management processes that lead to it. This paper addresses the control processes in quality assurance and total quality management. The generic management control...

... Food Web sites score three out of ten Keywords: Quality assurance, Food industry, Internet 10 per cent made no mention of their terrestrial address or contact details; just one in nine made reference to the protection of personal data; only 15 Web sites made use of e-commerce...

...Clara Martínez Fuentes; Francisco Balbastre Benavent; M. Angeles Escribá Moreno; Tomás González Cruz; Manuela Pardo del Val Examines the literature relating to the implementation of quality assurance systems and then uses a questionnaire to a number of organisations and consultants to compare...