..., or registrar), to assess if the applicable Quality Management System fulfils ISO 9001 requirements and achieves the intended results (Fonseca et al., 2017a , b). The conjunction of a better consumer image of a firm's product and a better process resulting from ISO 9001 certification can lead...

... Quality management system Competitive strategy ISO 9000 is a series of international standards developed by the International Organization for Standardization for Quality Management and Assurance. ISO 9000 standards measure quality of management. These standards do not have any specific procedure...