Keywords: Queueing theory
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Journal Articles
International Journal of Productivity and Performance Management (2018) 67 (2): 224–238.
Published: 12 February 2018
...Otavio Bittencourt; Vedat Verter; Morty Yalovsky Purpose The purpose of this paper is to focus on the contributions of queueing theory to hospital capacity management to improve organizational performance and deal with increased demand in the healthcare sector. Design/methodology/approach...

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