...Antônio Márcio Tavares Thomé; Luiz Felipe Scavarda; Nicole Suclla Fernandez; Annibal José Scavarda Purpose This paper aims to improve upon the highly dispersed sales and operations planning (S&OP) research by integrating the findings of existing studies to identify and measure the size...

... of sales support tools. Findings The tools mentioned and other similar tools examined by the underpinning research programme have had a very significant and beneficial impact on performance. Practical implications Job support tools can make it easier for important work groups to undertake complex...