...Sharon J. Williams; Zoe J. Radnor Purpose Worldwide, healthcare systems struggle to sustain the delivery of services at a time of increasing demand, limited resources and growing expectations from users, coupled with dealing with the aftermath of the Covid-19 pandemic and the threat of other...

...Marc Dorval; Marie-Hélène Jobin; Nadia Benomar Purpose The purpose of this paper is to assess the level of pragmatic ambiguity (PA) lean culture has currently in the manufacturing and service literature. Design/methodology/approach A comprehensive systematic review of academic (journals, books...

...Nancy Bouranta; Evangelos Psomas The proposed CPs model consists of five latent constructs: quality, delivery, cost, innovation, and customer focus. It was also verified regardless of industry (manufacturing or service) that the same set of CPs was used. However, these two sectors differed...

... Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only Performance measurement Value Maintenance Service Small- and medium-sized enterprises (SMEs) are required to compete in globalised and turbulent markets. To survive in such a dynamic environment...

... how Babcock Marine, a service provider to the Ministry of Defence (MoD), is using performance measurement as a catalyst to bring about strategic transformation at Her Majesty's Naval Base – Clyde. Transformation is required to facilitate a new public‐private sector contractual and financial...

...John Ramsay Considers the phenomenon of contracting out non‐essential services as a process of “disintegration”, in contrast to the fashion for integration and growth in the 1960s. Argues that the identification of core functions is problematic, undermining the concept of disintegration. Concludes...