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Keywords: Service calls
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Journal Articles
Aligning strategic profiles with operational metrics in after‐sales service
Available to Purchase
International Journal of Productivity and Performance Management (2007) 56 (5-6): 436–455.
Published: 26 June 2007
... to correlate coherently strategic profile adopted by a company with a set of performance measures. © Emerald Group Publishing Limited 2007 After sales service Performance measures Business performance Service calls The actors of the supply chain, from manufacturers down...
