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Keywords: Service climate
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Journal Articles
Organizational justice and perceived firm performance: a matter of organizational identification
Available to Purchase
International Journal of Productivity and Performance Management (2026) 75 (6): 2102–2121.
Published: 11 February 2026
... their evaluations of firm performance when accounting for the mediating role of organizational identification. The model also introduces service climate as a contextual moderator of the justice–identification relationship. Design/methodology/approach Survey data from 246 full-time employees across diverse...
Journal Articles
Leader-member exchange and frontline employees' innovative behaviors: the roles of employee happiness and service climate
Available to Purchase
International Journal of Productivity and Performance Management (2022) 71 (2): 540–557.
Published: 08 December 2020
... effect of service climate is also examined on the indirect effect of LMX on innovative behaviors through happiness. Design/methodology/approach The study used a sample of 303 FLEs working in various service organizations in the United Arab Emirates (UAE). Structural equation modeling was used to test...
