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Keywords: Service industry
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Journal Articles
International Journal of Productivity and Performance Management (2026) 75 (4): 1049–1071.
Published: 09 December 2025
...Abdulnasser Alkaabi; Fauzia Jabeen; Anand Dwivedi; Saju Jose Purpose To investigate the complexities and benefits of artificial intelligence (AI) to ensure its proper adoption in the service industry, especially among front-line employees. The study explores public sector employees' perceptions...
Journal Articles
International Journal of Productivity and Performance Management (2014) 63 (4): 513–521.
Published: 08 April 2014
... students). Professor Jiju Antony can be contacted at: jiju.antony@strath.ac.uk © Emerald Group Publishing Limited 2014 Higher education Process improvement Analysis Design of Experiments (DOE) Service industry Design of Experiments (DoE) or Multifactor Testing is fundamental...
Journal Articles
International Journal of Productivity and Performance Management (2011) 61 (1): 93–109.
Published: 02 December 2011
... that could be distinguished underlying the various quantity and quality inputs and outputs (see Table I). P.R.A. Oeij can be contacted at: peter.oeij@tno.nl © Emerald Group Publishing Limited 2012 Productivity Quality Knowledge work Service industry Manufacturing Q4‐model...
