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Keywords: Service quality gap
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Journal Articles
International Journal of Productivity and Performance Management (2023) 72 (7): 2046–2068.
Published: 29 March 2022
... conditions and capabilities. Design/methodology/approach By the concept of the service quality gap model, the existing gaps between auditors' evaluation and the managers' goals in SSC processes maturity were examined. Then, each of the designed gaps was measured considering the goals addressed...
