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Keywords: Service recovery performance
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Journal Articles
International Journal of Productivity and Performance Management (2026) 75 (7): 2364–2391.
Published: 19 February 2026
...Sultan Alzyoud; Heba Ahmad; Ala’ Omar Dandis Purpose The purpose of this study is to investigate the impact of authentic leadership ( AL ), as a multidimensional construct, on service recovery performance ( SRP ) in the hospitality sector, with learning from failure (LFF) as a mediating variable...
