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Keywords: Service sector
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Journal Articles
International Journal of Productivity and Performance Management (2024) 73 (6): 1719–1748.
Published: 22 September 2023
... 2023 Emerald Publishing Limited Licensed re-use rights only Air taxi Flying cars MCDM Critical success factors Leadership Service sector Logistics Stakeholders, according to Freeman (1984) , are “any group or individual who can affect or is affected by the achievement...
Journal Articles
International Journal of Productivity and Performance Management (2021) 70 (8): 2052–2069.
Published: 06 October 2020
... collected from a sample of 234 employees working in the service sector in India with the help of a survey questionnaire method. Confirmatory factor analysis was used to validate the data. To test the hypothesized relationship, structural equation modelling was used. Findings The results revealed...
Journal Articles
International Journal of Productivity and Performance Management (2020) 69 (9): 1903–1924.
Published: 22 May 2019
.... Gökhan Torlak is the corresponding author and can be contacted at: gokhantorlak@ttmail.com 01 01 2019 15 03 2019 20 03 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Hospitality management Service sector Customer...
