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Journal Articles
International Journal of Productivity and Performance Management (2010) 59 (4): 388–403.
Published: 27 April 2010
... to control the transaction from the comfort of their own home. They expect the website they are shopping to have detailed product information along with accurate images. Once they place an order they expect to be informed, on a timely basis, of the status of their order in the fulfillment process and receive...
