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Keywords: Spain
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Journal Articles
International Journal of Productivity and Performance Management (2010) 59 (3): 206–228.
Published: 16 March 2010
... which cannot be controlled by the administrator. Originality/value This paper is pioneering in knowing the intensity of the effect of certain factors on the benchmarking process. © Emerald Group Publishing Limited 2010 Environmental management Sewerage Local authorities Spain...
Journal Articles
International Journal of Productivity and Performance Management (2007) 56 (5-6): 500–517.
Published: 26 June 2007
... of the Euro‐region Galicia (Spain)‐North of Portugal. Design/methodology/approach The empirical study was conducted on a random sample of 305 ISO 9000 companies. Data were gathered by personally interviewing those responsible for quality management at the companies. Findings Certified companies...
