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Keywords: Strategy mapping
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Journal Articles
International Journal of Productivity and Performance Management (2017) 66 (4): 442–458.
Published: 10 April 2017
...Max Moullin Purpose The Public Sector Scorecard (PSS) is an integrated performance management framework incorporating strategy mapping, service improvement, and measurement and evaluation. It adapts and extends the balanced scorecard to suit the culture and values of the public and voluntary...
