...A.J. Thomas; R. Barton; E.G. John Purpose The purpose of this paper is to provide details of a survey conducted into 300 manufacturing SMEs from a range of different industrial sectors. The survey investigates, over a three‐year period, the attitudes towards and benefits obtained by SMEs through...

... to productivity. Performance management Measurement Surveys A common belief is that the best indicators of individual worker performance would be objective measurements. However, such measurements have proven elusive in that they can be difficult both to conceptualize and to implement; few jobs...

... et al., 1999 ; Gaertner, 1999 ; Clark, 2001 ; de Jonge et al., 2001 ; Eskildsen et al., 2004a,b) but the results of a job satisfaction survey are typically illustrated in the importance/performance map where performance is plotted against importance (Slack, 1994 ; Oliver...

... Fake! Keywords: Research, Surveys, Counterfeiting, Consumer goods A revealing survey from new consumer lifestyle magazine, Therapy for Shopaholics, shows that a staggering 80 per cent of people in Britain have bought counterfeit goods. The research, in which 500 people...

... © MCB UP Limited 2000 --> Customer service Complaints Surveys Customer complaints Top Ten Keywords: Customer service, Complaints, Surveys The "Top Ten" examples of how not to deal with customer complaints was recently revealed in a national survey of the UK...

... © MCB UP Limited 2000 --> Employment Legislation Surveys Think before you enAct Keywords: Employment, Legislation, Surveys A major new survey, undertaken jointly by the Chartered Institute of Personnel and Development (CIPD) and employment law specialists...

... of the aerospace industry and decided to re‐evaluate its business practices, with the goal of increasing productivity while simultaneously increasing quality. Management decided to conduct a large‐scale quality survey throughout the company to understand the company’s current level of quality and the quality...