.... The book is, of course, interesting. Interviews with the people involved are almost certain to be so. However, it is best viewed as a collection of such interviews, rather than as a unifying theory. © MCB UP Limited 2001 --> Top management Executives Corporate culture The Mind...

...Thomas J. Case; Brian H. Kleiner Suggests that many methods of effective coaching are available to top management. Sets out a number of techniques for coaching employees and maximising their potential in the organisation. Examines motivation techniques, reward schemes and compensation, training...

.... Finally, warns that leaders must genuinely love change and make it an integral part of their existence. © MCB UP Limited 1993 Leadership Organizational change Top management TQ Effective Leadership in a Turbulent Environment Concetta R. Nalore-Winter and Brian H. Kleiner Nothing endures...

...Mary A. Tinkham; Brian H. Kleiner Discusses the reasons why service quality is difficult to control,methods to increase the control of services by improving the service system, and ways in which top managers can avoid flaws made in service performance, and improve service quality. Argues...