... aims to develop and demonstrate the applicability of key performance indicators (KPIs) based on the integration of balanced scorecard (BSC) and value chain approaches. Design/methodology/approach The processes of designing KPIs are described with emphasis of how to apply a value chain model...

...Yildirim Yilmaz; Umit Bititci Purpose This is a conceptual paper. Its purpose is to compare the performance measurement of manufacturing and tourism industries from a value chain perspective. Design/methodology/approach The paper achieves its objective by reviewing the relevant literature from...

... split in two: Islands of Excellence and the rest. © MCB UP Limited 1997 Compensation Customer satisfaction Empowerment Teamwork Training Value chain World‐class manufacturing Master or mastered, lords or servants? The coming years will see companies either controlling technology...

... Reviews the opinions of Bob Barker of the UK’s Hanson Electrical about the state of British manufacturing, and asserts that companies need to be aligned in support of the value chain; maintains that “push” systems are still in place, and finds that manufacturing is isolated from information flow...