...J. Michael Reames Companies of all types are investing significant time and resources in regularly “assessing” themselves according to an internally designed set of criteria. More and more, these assessments are focused broadly on entire company systems and less on pure quality criteria...

...George T. Byrne Although specific opportunities for improvement in organizations are easily identified through a variety of assessment techniques, the successful development and execution of action plans to address these opportunities is where most organizations falter. This article provides...