... variables of organizational design, which are managerial instruments, although at the same time there is a need for them to adapt to the contingency situations of the company. © MCB UP Limited 1998 Contingency theory Organizational design Quality management Strategic planning Values...

...Eugene H. Melan Traditional approaches to the implementation of TQM in an organization do not address the social aspects of intervention and change. This paper describes two action research cases of TQM implementation in higher education in the context of contingency theory and associated factors...