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Keywords: Customer satisfaction
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Journal Articles
Comparing tools for service quality evaluation
Available to Purchase
International Journal of Quality Science (1998) 3 (4): 356–367.
Published: 01 December 1998
... good qualities as well as weaknesses for both tools. Possible improvement strategies are presented. © MCB UP Limited 1998 Customer satisfaction Evaluation Service quality In recent times we have observed a growing importance of service, offered as support for products delivered...
Journal Articles
Quality function deployment’s impact on product development
Available to Purchase
International Journal of Quality Science (1997) 2 (4): 253–271.
Published: 01 December 1997
... outcomes, and customer satisfaction. Concludes that QFD’s implementation issues, specifically the organizational dimensions, have a significant impact on product design outcomes and resource consumption. Customer satisfaction Product design Product development Quality function deployment Time...
