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Journal Articles
Comparing tools for service quality evaluation
Available to Purchase
International Journal of Quality Science (1998) 3 (4): 356–367.
Published: 01 December 1998
...Fiorenzo Franceschini; Marco Cignetti; Mara Caldara Service quality evaluation is one of the main issues that have recently drawn managers’ and researchers’ attention. The definition of an evaluation standard not dependent on any particular service context has determined the popularity of many...
