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Keywords: Organizations
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Journal Articles
QUALITY CORNER: From opportunity identification to implementation: a model for action planning in organizations
Available to Purchase
International Journal of Quality Science (1998) 3 (2): 190–193.
Published: 01 June 1998
...George T. Byrne Although specific opportunities for improvement in organizations are easily identified through a variety of assessment techniques, the successful development and execution of action plans to address these opportunities is where most organizations falter. This article provides...
Journal Articles
An integrated approach to service quality improvement
Available to Purchase
International Journal of Quality Science (1997) 2 (1): 24–36.
Published: 01 March 1997
... quality improvement tool (QFD). Claims that only through this synergy and integration of systems, concepts and tools will the aim of the organization in achieving service quality be reached. © MCB UP Limited 1997 Kaizen Organizations Service quality Service quality, according...
Journal Articles
An investigation of the willingness of UK certificated firms to recommend ISO 9000
Available to Purchase
International Journal of Quality Science (1996) 1 (2): 40–50.
Published: 01 August 1996
... certificated organizations mail surveyed, 1,220 (28.7 per cent) responded. Indicates that the companies most willing to recommend ISO 9000 were those most satisfied with the organizational impacts of the standard and these were of three major kinds: profitability impacts, process improvements and marketing...
