...; 2 to apply statistical methods; 3 to value customer demands and develop highly adaptable products; and 4 to use the most economical means to assure product quality (Chou and Tuan, 1993). Whatever the definition, it is generally agreed that the GB/T 19000 and ISO 9000 series...

... for quality and productivity 19 Shailendra Jha and Hamid Noori Received November 1995 Revised February 1996 Laurier Business School, Wilfrid Laurier University, Waterloo, Canada, and John L. Michela Department of Psychology, University of Waterloo, Waterloo, Canada Summary of practical implications Several...