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Keywords: Small firms
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Journal Articles
International Journal of Quality Science (1998) 3 (4): 320–327.
Published: 01 December 1998
... their processes than to classify them as “high” or “low” performers. © MCB UP Limited 1998 Benchmarking Organizational performance Quality management Small firms This paper is about the application of data envelopment analysis (DEA) to benchmarking. It utilizes information from an empirical...
