...Eugene H. Melan Traditional approaches to the implementation of TQM in an organization do not address the social aspects of intervention and change. This paper describes two action research cases of TQM implementation in higher education in the context of contingency theory and associated factors...

... an initial empirical evidence of the importance of implementing the quality management strategies holistically rather than piecemeal. © MCB UP Limited 1998 Deming Factor analysis Modelling TQM The effective transformation to the total quality management (TQM) organization has been...

... of success. Despite the significant failure rate of TQM programs, the successes, as indicated by Baldrige Award winners, support continued interest in TQM. The search for linkages between current descriptive models and proposed prescriptive models of TQM spawned our research, which, in turn, required...

...Farzaneh Fazel; Gary Salegna States that there is general agreement among total quality management (TQM) and business process re‐engineering (BPR) experts that properly implemented organizational change programmes improve customer satisfaction and organizational performance. Suggests...

... with the strategic direction, the operational management procedures facilitate the process of cost management. © MCB UP Limited 1996 Operating systems Performance Policy Quality TQM The authors would like to acknowledge the helpful comments of Professor Randall Schuler of New York University...