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Presents a report of the study about shoplifting problems in retail clothing outlets which was carried out during the autumn of 1993, with the primary purpose of examining managers′ attitudes towards shoplifting in some detail and the secondary purpose of identifying coping strategies that can be used by retailing managers to deal with shoplifting. Investigates four crucial issues: layout design, magnitude of the problem, prosecution efforts and detection and prevention considerations. Includes recommendations and implications based on a survey taken to help retailers with their shoplifting problems.
Keywords:
Clothing,
Crime,
Customer service,
Marketing management,
Retail trade,
Shoplifting,
Stores,
Training
© MCB UP Limited
1994
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