Skip to Main Content
Article navigation
Volume 31, Issue 10
1 October 2003
International Journal of Retail & Distribution Management Cover Image for Volume 31, Issue 10
Research Article| October 01 2003

The five Ss of retail operations: a model and tool for improvement Available to Purchase

John W. Pal;
John W. Pal
John W. Pal is a Senior Lecturer with the Retail Management Subject Group, Manchester Metropolitan University Business School, Manchester, UK.
Search for other works by this author on:
This Site
PubMed
Google Scholar
John W. Byrom
John W. Byrom
John W. Byrom is a Research Associate, with the Retail Management Subject Group, Manchester Metropolitan University Business School, Manchester, UK.
Search for other works by this author on:
This Site
PubMed
Google Scholar
Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6690
Print ISSN: 0959-0552
© MCB UP Limited
2003
International Journal of Retail & Distribution Management (2003) 31 (10): 518–528.
https://doi.org/10.1108/09590550310497049

Reviews the academic and practitioner literature on retail operations and identifies five core elements of retail operations. Proposes a method by which managers can examine ways of improving their operations by the use of a modified cause‐effect technique. Provides worked examples of the technique.

Keywords:
Retailing, Problem solving, Operations management, Cause and effect analysis
© MCB UP Limited
2003
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Please enter valid email address.
Email address must be 94 characters or fewer.
Pay-Per-View Access
$41.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
3,160 Views
22 Crossref
View Metrics
Beyond technology: what differentiates on-shelf availability performance in retail
Collective digital touchpoints' impact on retail agglomeration experience and patronage
Boundaryless retail: in-store technologies shaping fashion customer experience journeys
Channel structures and returns provider programs in global e-retailing

Suggested Reading

The interdependence of inventory management and retail shelf management
International Journal of Physical Distribution & Logistics Management (February,2002)
The operationalisation of international fashion retailer success
Journal of Fashion Marketing and Management: An International Journal (May,2007)
A synergistic problem‐solving approach to meeting challenges in retail organizations
Marketing Intelligence & Planning (February,2003)
An effect‐cause‐effect analysis of project objectives and trade‐off assumptions
International Journal of Managing Projects in Business (September,2008)
What if? Alternative histories and their future implications
Foresight (April,2007)

Related Chapters

Conflict, Trust, and Cohesion: Examining Affective and Attitudinal Factors in Science Teams
Team Cohesion: Advances in Psychological Theory, Methods and Practice
Stop Bullies in Their Tracks: Bullying Scenarios Reflecting on Underrepresented Groups
The Coercive Community College: Bullying and its Costly Impact on the Mission to Serve Underrepresented Populations
Business Incubators: (How) Do They Help Their Tenants?
New Technology-Based Firms in the New Millennium

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
CrossRef (22)
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal