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Volume 31, Issue 10
1 October 2003
International Journal of Retail & Distribution Management Cover Image for Volume 31, Issue 10
Research Article| October 01 2003

The five Ss of retail operations: a model and tool for improvement

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John W. Pal
John W. Pal is a Senior Lecturer with the Retail Management Subject Group, Manchester Metropolitan University Business School, Manchester, UK.
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John W. Byrom
John W. Byrom is a Research Associate, with the Retail Management Subject Group, Manchester Metropolitan University Business School, Manchester, UK.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6690
Print ISSN: 0959-0552
© MCB UP Limited
2003
International Journal of Retail & Distribution Management (2003) 31 (10): 518–528.
https://doi.org/10.1108/09590550310497049

Reviews the academic and practitioner literature on retail operations and identifies five core elements of retail operations. Proposes a method by which managers can examine ways of improving their operations by the use of a modified cause‐effect technique. Provides worked examples of the technique.

Keywords: Retailing, Problem solving, Operations management, Cause and effect analysis
© MCB UP Limited
2003
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