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Purpose

To set out the discussions surrounding the development of retail planning policy in the UK over a 20 year period, and the consequences for shoppers, retailers and developers.

Design/methodology/approach

Examines the role of government, retailers and other stakeholders – including the Oxford Retail Group – in the development of planning policy guidelines, from the point of view of the experience of a major UK retailer, the John Lewis Partnership, during the period.

Findings

Emphasises the importance of co‐ordination and trust between partners and consistency and continuity in retail planning policy if major retail development projects are to be brought to fruition.

Originality/value

Sets out the roles and responsibilities of retail planning from the perspective of a senior practitioner actively involved during the period.

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