How Tesco came close to breakdown Available to Purchase

The story of Tesco's abandonment of trading stamps and launching of Operation Checkout has been told perhaps more than enough over the past year. What is not so well‐known is the effect that rapidly boosted turnover had upon their distribution system. “We must recognise the fact,” says Ian MacLaurin, “that we came very close to breakdown.” How Tesco coped with the problem is described in this exclusive feature.