FAIR TRADING and the retailer's responsibility

Ever since the formation of the voluntary Consumers' Association in the late 1950s this country has been concerned with making sure that the consumer has a fair deal. Recently the Office of Fair Trading was set up which, amongst other things, provides for customers information and advice on the rights and responsibilities of retailers. In this special feature Gordon Borrie, Director General of Fair Trading, is interviewed by Ann Foster, consultant to the National Consumer Council.