Watch the merchandise — not the customers: The development of the tag security business

The tag security business has been operating in this country now for nearly a decade. After early success with fashion multiples, Senelco — which claims to have 95 per cent of the market — moved on to department store groups. But the resistance of company Security Officers, whose instinct is to watch the customer rather than the merchandise, has still not been totally overcome. Malcolm Barker outlines some of the problems and successes of his company.