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Volume 18, Issue 1
1 January 1990
This article was originally published in
Retail and Distribution Management
Retail and Distribution Management Cover Image for Volume 18, Issue 1
Research Article| January 01 1990

STAFF SCHEDULING AND CUSTOMER SERVICE AT ASDA Available to Purchase

David Graves
David Graves
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 2396-9083
Print ISSN: 0307-2363
© MCB UP Limited
1990
Retail and Distribution Management (1990) 18 (1)
https://doi.org/10.1108/EUM0000000002930

Asda Stores Ltd has introduced a system using EPoS data to improve its customer service. Data taken from the EPoS systems are analysed to ascertain checkout activity and then employed to determine a staff scheduling system to cover the checkouts. This system provides a forecast for optimum manning levels far more accurately than anything tried before.

Keywords:
Computer systems, Manpower planning, Supermarkets, Electronic point of sale, Retailing
This content is only available via PDF.
© MCB UP Limited
1990
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