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Journal Articles

Antecedents and consequences of satisfaction regarding apparel bought online during the COVID-19 pandemic

Anne-Françoise Audrain-Pontevia, Reine Fortunée Alohomin Gantoli, Julien François

International Journal of Retail & Distribution Management (2025) 53 (4): 331–346.

https://doi.org/10.1108/IJRDM-02-2024-0069

Published: 27 January 2025

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Journal Articles

Are your customers grateful? How customer gratitude impacts loyalty programme effectiveness

Anne-Françoise Audrain-Pontevia, Isabelle Garnier

International Journal of Retail & Distribution Management (2021) 49 (12): 1660–1679.

https://doi.org/10.1108/IJRDM-10-2020-0426

Published: 14 June 2021

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Journal Articles

Where do customer loyalties really lie, and why? Gender differences in store loyalty

Anne-Françoise Audrain-Pontevia, Marc Vanhuele

International Journal of Retail & Distribution Management (2016) 44 (8): 799–813.

https://doi.org/10.1108/IJRDM-01-2016-0002

Published: 08 August 2016

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