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Keywords: After-sales service
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Journal Articles
International Journal of Retail & Distribution Management (2026) 54 (5): 565–581.
Published: 07 April 2026
... including after-sales services, remanufacturing and refurbishment and repair service cooperation models. Current research predominantly focuses on customer satisfaction and green supply chain decisions (Shokouhyar et al., 2020 ; Li et al., 2022), often overlooking the operational...
Includes: Supplementary data
