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Keywords: Arena
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Journal Articles
International Journal of Retail & Distribution Management (2025) 53 (4): 1–20.
Published: 02 June 2023
... was designed to enhance productivity and customer satisfaction. Findings The use of the factor rating method and simulation using Arena software led to an improved sigma level from 1.597 to 2.237, representing an increment of about 40%. Additionally, the defects per million opportunities reduced from...
