...Adelina Broadbridge Purpose The aim of the paper is to explore some issues regarding the career development of men and women retail managers and provide an overview of the main issues these present for retailers in the future. Design/methodology/approach The research utilised combination...

... of service quality, the Serv‐Qual model[ 18 ] was considered a highly appropriate tool with which to analyse the elements of the overall service and thus identify gaps in satisfaction in the employment relationship (Figure 2). This model has the following advantages: Career development Careers...