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Keywords: Chatbots
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Journal Articles
International Journal of Retail & Distribution Management (2024) 52 (3): 355–371.
Published: 22 February 2024
...Kavita Srivastava; Divyanshi Pal Purpose The study’s objective is to measure the importance consumers attach to AI-based attributes, namely, chatbots, face recognition, virtual fitting room, smart parking and cashier-free station in retail stores. The study also examines the specific purpose...
Journal Articles
International Journal of Retail & Distribution Management (2023) 51 (9-10): 1288–1312.
Published: 21 April 2023
.../licences/by/4.0/legalcode Smart speakers Chatbots Intention to use Artificial intelligence Technology acceptance The digital revolution and big data have paved the way for new tools and applications to be used in management practice and marketing. The digitalization process has created...
Journal Articles
International Journal of Retail & Distribution Management (2023) 51 (3): 285–305.
Published: 22 November 2022
...Susana C. Silva; Roberta De Cicco; Božidar Vlačić; Maher Georges Elmashhara Susana C. Silva can be contacted at: ssilva@ucp.pt H1. PE positively influences BI towards shopping chatbots. H2. EE positively influences BI towards shopping chatbots. The UTAUT...
