...Zobaida Khanam Purpose Using social exchange theory (SET) and commitment trust theory (CTT), this study assesses how retailers’ perceptions of suppliers’ distributive and procedural fairness exert trust and commitment in pharmaceutical retailer–supplier coordination. The study further examines how...

...-commitment theory (TCT) to include constructs like deal proneness (DP), perceived relationship benefits (PRB), perceived usefulness (PU) and perceived value (PV). Design/methodology/approach DP and PRB positively impacted confirmation, and confirmation influenced PU/PV. PU and PV affected satisfaction...

... experiences on their intention and commitment to a mall, with perceived value acting as a mediating factor. Design/methodology/approach The study employed a descriptive quantitative research approach and utilised a self-administered mall-intercept survey. A total of 380 shoppers participated...

...Amy Wong; S.W. Chung Purpose Integrating uses and gratifications theory with social exchange theory, this study examines the antecedents of online brand community commitment and engagement and their impact on offline purchase intention. Design/methodology/approach Purposive sampling was used...

...Sílvia Faria; João M.S. Carvalho; Vera Teixeira Vale Purpose This paper aims to analyse the importance of service quality and store design as critical variables to promote differentiation and make consumers feel satisfied and committed to a retail brand. Retailers usually undervalue the store...

... with three sub-factors: trust, commitment and social satisfaction. Data on the B2B relationship were collected from 77 partaking firms in the Spanish Furniture Market Observatory business panel, covering the manufacturer-retailer and manufacturer-supplier relationships for control and comparison purposes...

... and intimate apparel categories shows the differential impacts of these components on perceived value, relationship quality (trust‐credibility, trust‐benevolence, affective commitment), and attitudinal loyalty. Design/methodology/approach The empirical application involves major brands positioned...

...Amy Wong; Amrik Sohal Attempts to examine the concepts of trust and commitment, on two levels of retail relationships: the salesperson level as well as the store level, and test their impact on relationship quality. Based on a review of the literature, a conceptual model has been developed...