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Keywords: Competence
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Journal Articles
International Journal of Retail & Distribution Management (2023) 51 (9-10): 1239–1254.
Published: 10 October 2023
... of covariance for a mediating effect. Findings This study's results show that customers tend to overlook inaccuracies from a retail chain more often than they overlook inaccuracies from SME retailers. The authors show that the perceived competence of the retailer mediates the impact of the retailer's...
