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Keywords: Consumer′s risk
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Journal Articles
DEALING WITH COMPLAINTS: A SURVEY OF UK GROCERY SUPPLIERS
Available to Purchase
Retail and Distribution Management (1993) 21 (2)
Published: 01 February 1993
..., how long replies take, what form responses take,complaint follow‐ups and invalid complaints. © MCB UP Limited 1993 Complaints Consumer′s risk Customer satisfaction Customer service Grocery industry Retailing United Kingdom VOLUME 21 NUMBER 2 1993 Dealing with Complaints A SURVEY...
